The Anatomy Season, 2011
Closing the Gap
Conflict and communication breakdown between patients and health professionals is upsetting, time-consuming and can have long-lasting impact. This course will equip you to recognize the warning signs of conflict and use mediation skills to manage difficult conversations with patients and families to prevent conflict from escalating. The course is based on an innovative conflict resolution project at the Evelina London Children’s Hospital where more than one thousand health professionals have been trained.