Closing the Gap

Closing the Gap: Mediating Conflict Between Patients & Healthcare Professionals
12th October 2017 | Royal College of Physicians London | 09.00- 17.00
Accredited for 6 CPD points by The Royal College of Anaesthetists

Book your place here.

Conflict and communication breakdown between patients and health professionals is upsetting, time9consuming and can have long9lasting impact. This course will equip you to recognise the warning signs of conflict and use mediation skills to manage difficult conversations with patients and families to prevent conflict from escalating.

The course is based on an innovative conflict resolution project at the Evelina London Children’s Hospital where more than one thousand health professionals have been trained. The training has been consistently rated as “excellent” and “very relevant” by staff at all levels. Six month follow up of more than 300 participants found that 91% of those who experienced a conflict since doing the training reported that it had helped to de9escalate or resolve it.

The Medical Mediation Foundation is collaborating with Performing Medicine to deliver this training day to give participants the opportunity to observe a conflict as it unfolds, instruct the actors’ next steps and practice their own mediation skills with detailed feedback.

“Every NHS worker should attend this training” – Matron

“Brilliant” – Consultant paediatrician

“I’ve learned the value of really listening to someone before rushing to a solution” – NHS Manager.

Course Tutors:
Sarah Barclay is the founder of The Medical Mediation Foundation, a not for profit organisation providing mediation and conflict resolution training to NHS hospitals. She is also Co9Director of The Evelina Resolution Project, which provides mediation and conflict management training to clinical and non9 clinical staff at the Evelina London Children’s Hospital. In 2014 Sarah was voted an “NHS Innovator” by The Health Service Journal for her work on the Evelina project. She is a lay member of the Great Ormond Street Hospital Clinical Ethics Committee, has a Masters in Medical Law and Ethics from King’s College London and is a former award winning BBC social affairs presenter.

Oscar Mathew is a barrister and mediator and a former Senior Legal Adviser to the General Medical Council (‘GMC’) overseeing judicial reviews and statutory appellate work in the High Court and running complex investigations. He was involved in setting up a pioneering facilitated meeting pilot programme for the GMC called ‘Meetings With Doctors’, which is now national policy for the organisation.
Dr Reiltin Tighe: is a doctor, mediator and co9director of The Medical Mediation Foundation. She is one of the principal trainers working with MMF to deliver training in recognising and managing conflict to multi9disciplinary groups of health professionals.

Performing Medicine provides arts based training courses for medical students and healthcare professionals which develop skills essential to clinical practice. Led by Suzy Willson (Honorary Professor at Barts and The London School of Medicine and Dentistry) Performing Medicine runs programmes for medical students at Barts and The London, (where courses and workshops are a compulsory element of the enhanced curriculum across the five years of medical school)h and King’s College Londonh and with healthcare professionals at Royal United Hospitals in Bathh and Guy’s and St Thomas’ Trust. Through public events, Performing Medicine creates opportunities for all to engage with the issues at the heart of 21st century medical practice. Winner of the Times Higher Award for Excellence and Innovation in the Arts, 2007.