Supporting healthcare professionals through challenging times

Circle of Care: Effective Conversations

Guy's and St Thomas' NHS Trust
GSTT Education Centre, 76-79 York Road, London SE1 7NJ

Simple techniques to improve the quality of conversations at work.

This one-day course explores simple ways to have effective, impactful and confident conversations throughout the working day: with colleagues at all levels and across professions, with patients and their carers, in large group meetings, one-on-ones, supervision, or in line-management situations.

Through a range of practical exercises, participants will learn simple techniques to have confident conversations, to prevent and manage conflicts, preventing issues from escalating and to build a supportive, communicative cultures within their work environments. Taught by expert tutors, participants will leave with personalised feedback to overcome the barriers to their own effective communication, and to model best practice.

Delivered as part of the Circle of Care programme, a framework to help us think about, practise and demonstrate the high quality compassionate care to which we all aspire.

This course is free to attend but you must be a member of staff at GSTT. Book here.

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