Supporting healthcare professionals through challenging times

Closing the Gap

Montague Room, Monticello House Anglo Educational Services
45 Russell Square, London, WC1B 4JP

Mediating conflict between patients, families and health professionals.

Conflict and communication breakdown between patients and health professionals can be upsetting, time-consuming and in some cases have a long-lasting impact. This course will equip you to recognise the warning signs of conflict and use mediation skills to manage difficult conversations with patients/families to prevent conflict from escalating.

The Medical Mediation Foundation is collaborating with Performing Medicine to deliver this training day to give participants the opportunity to observe a conflict as it unfolds, instruct the actors’ next steps and practice their own mediation skills with detailed feedback.

This course will teach you to:

  • Understand what triggers conflict between patients and health professionals
  • Use mediation skills to engage with patients and families
  • Prepare for difficult conversations

If you have any questions please email or call 020 7749 0555.

This event is free to all GSTT staff. Paid places for external candidates are also available. Book here.

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