Closing the Gap

Mediating conflict between patients, families and health professionals.

Conflict and communication breakdown between patients and health professionals can be upsetting, time-consuming and in some cases have a long-lasting impact. This course will equip you to recognise the warning signs of conflict and use mediation skills to manage difficult conversations with patients/families to prevent conflict from escalating.

The Medical Mediation Foundation is collaborating with Performing Medicine to deliver this training day to give participants the opportunity to observe a conflict as it unfolds, instruct the actors’ next steps and practice their own mediation skills with detailed feedback.

This course will teach you to:

• Understand what triggers conflict between patients and health professionals
• Use mediation skills to engage with patients and families
• Prepare for difficult conversations

If you have any questions please email admin@performingmedicine.com or call 020 7749 0555.

This event is free to all GSTT staff. Paid places for external candidates are also available. Book here.